Services
People. Process. Technology.
Chris helps companies align technology, business process, and people to achieve optimal operational effectiveness.
Services I Provide
01.
One-on-One Development
Talented people benefit even more greatly from objective personal development. From communication to creativity, I’ve seen it all and I’ve put in the work. Let’s help you.
02.
360 Leadership Development
My father was a pioneer in this space and helped hundreds of individuals and dozens of organizations get better. I’ve adopted his approach, added my own rigor, and aim to honor his life’s work.
03.
Organizational Design
I build your organizational structure around the capabilities and technology you need to help you achieve the business outcomes you desire.
04.
Business Process Design
After your Organization is properly built, your business processes, intake and prioritization, service level agreements, and ways of working need to be designed and refined.
05.
Engineered Labor Standards
Labor standards are the strong foundation of a best-in-class labor model. I have built standards and labor models for dozens of the world’s leading retailers.
06.
Statistical Sampling Studies
Using sampling studies, I measure customer service and employee utilization for inclusion in the labor model. I also validate the labor standards and measure the benefits of the labor model evolution.
07.
Labor Model Transformation
Many labor models aren’t driving the right results, aren’t leveraged to potential, or aren’t interacting with the tech stack appropriately. There can be hundreds of reasons why and it’s difficult to navigate if you haven’t been in the weeds.
08.
Workforce Management Technology
Whether you’re brand new to WFM or decades in, you know by now the complexity, depth and breadth of the space seems endless. Do you need to build a business case? Design your tech stack? Define a roadmap? Choose a vendor? I have you covered.